FAQ

What does the Festival Ticket include?

Access to all participating venues for the festival weekend, a great line-up of entertainment and approximately 4-6 tastings per venue. If there are pop-up bars at the venues you are visiting then there will be additional tastings available for you.

 

Can I buy a ticket on the day?

Festival Tickets may sell out before the festival weekend, so we recommend buying early to avoid missing out. If there are tickets still available on the day then yes, you can buy through the VineHop website but not at a venue. Sales of all bus options (Shuttle, Tour Package and Private) will close on Monday 13 November.

 

Do I need to book a bus?

No, you can self-drive but it’s not recommended as there is limited parking at most venues and some have no parking at all. All coaches must be booked through the VineHop website. Private buses can also be booked directly through Melbourne on the Move on 1300 55 86 86 or res@melbourneonthemove.com.au

 

Why do I need to book a bus through the VineHop website or Melbourne on the Move?

Each venue has limited capacity for cars, buses and patrons. We need to ensure there is space for buses and patrons to enter when they arrive. All of our bus drivers and security are in radio contact so they can ensure there is space before each bus arrives. There are also different bus entry points on the festival weekend, so in some instances if you booked your own bus your driver wouldn’t know how to enter or exit the venue.

 

Where do I collect my glass from?

  • If you are on the Shuttle Bus, you will collect your glass from either the Rosebud or Dromana VineHop Stop.
  • If you are on a Tour Package, collect your glass on your bus.
  • If you are on a Private Bus, collect your glass on your bus.
  • If you are self-driving, you will choose which venue you will pick it up from. You need to know this when you buy your ticket, so you can enter this information before checkout.
  • If you are on a Tour Package on Sunday but would like to visit a few venues on Saturday, you will need your glass early. You can add this information when you buy your ticket, before checkout.

 

How long is my Festival Ticket valid?

All Festival Tickets are valid for the entire weekend, 10am–5pm on both Saturday and Sunday.

 

Do I need a Festival Ticket if I am taking the bus?

Everyone needs a Festival Ticket. If you are booking a Shuttle Bus or Private Bus then you must also purchase a Festival Ticket. The Tour Package is the only bus option that includes a Festival Ticket in the package price.

 

Will the buses fill up?

Yes, it is likely the buses will sell out. We recommend booking a bus when you get your ticket so you don’t miss out.

 

I’m on the Tour Package, what order will we visit the venues?

It will depend which bus you end up on as to which order you will be visiting the venues. We could have up to four buses departing at the same time, all on the same tour. If you want to travel with friends we suggest you wait for them at the VineHop Stop to ensure you get on the bus together with them. Once you get on the bus together, you will stay with them for the rest of the day.

I want to talk to someone about a private bus before I book, who should I call?

You can contact Melbourne on the Move directly on 1300 55 86 86 or res@melbourneonthemove.com.au

 

Can I get a refund?

Unfortunately we do not offer any refunds.

 

Can I BYO?

Put simply – no.

 

What should I bring?

Your ticket(s), some cash, your ID (if you look under 26), a picnic rug (if you want to get comfy) and a great attitude.

 

What happens if I lose my glass?

Jump on to the website and buy a ‘I lost my glass ticket’, show this e-ticket and your wristband to the warden (in a grey VineHop t-shirt) and they will give you a new glass.

 

What happens if the weather is poor?

You may get wet! This is an outdoor event, so we recommend bringing a coat, umbrella and some sun cream, goodness knows what weather we can expect in November!

Unless the weather is EXTREME the festival will go ahead. Keep an eye on the VineHop Facebook page if you have any concerns.

 

Where are the VineHop Stops?

Dromana VineHop Stop 47 Pier Street, Dromana (outside Dromana Oval)

Rosebud VineHop Stop 2 Hinton Street, Rosebud (outside Parks Victoria Office)

 

Will there be ATMs?

No, some venues may have eftpos but there will be no ATMs. Ensure you have cash with you if you plan on making purchases.

 

Do I need to print my ticket?

Yes, please print your ticket(s) so they can be scanned and exchanged for a glass and wristband – without your ticket you will not receive a glass or wristband. The bus driver will be collecting all bus tickets (Shuttle, Tour Package and Private) these must also be printed. E-tickets will not be accepted.

 

Can I bring children?

Yes, you are welcome to, however please be aware patrons around your children will be drinking. All children need a Festival Ticket – these are free for children and can be booked when booking your own ticket(s). Children are permitted on the Shuttle Bus but will be charged the full fare of $26. Children cannot join the Tour Package.

 

Got any more questions?

You can email us directly at info@vinehopfestival.com.au