FAQ - Vinehop Festival

FAQs

Is this event going ahead?

YES! We were registered as a CovidSafe event in July and we have continued to work closely with the state government to ensure we remain compliant. At this stage we expect that we can proceed in both Phase C and Phase D of the roadmap!

 

Do I need to be vaccinated to attend this event?

Yes, it’s a is a state government directive that all patrons (over 16 years) attending an event must be fully vaccinated. Medical exceptions are permitted, these will need to be displayed at the gate on arrival and can also be emailed to [email protected]

 

If I have ticket, but I’m not double vaccinated what should I do?

If you would like to request a refund due to your vaccination status, please do so before Friday 29 October 2021. As per our cancellation policy for Covid, your ticket will be refunded minus a $9 administration fee.

To request a refund:

  • Go to the email confirmation you received when purchasing your tickets.
  • Select ‘contact the organiser’ on the bottom of the email, then select ‘request a refund’.
  • Make sure you add a note in the ‘comments’ regarding how many tickets on the order need to be cancelled.

Refund requests will not be considered after Friday 29 October. After this date you are welcome to on-sell or gift the ticket to someone else. There is no need to change the name of the ticket if you do this.

 

How do I show I’m vaccinated?

Event attendees MUST link their vaccination certificate to the Services Victoria app, allowing your vaccination status to be displayed when checking in at VineHop using the QR code.

 

How do I access the first release of tickets?

Ticket sales will open for VineHop VIPs by 12pm Friday 9 July 2021.

You can become a VIP member by subscribing before 9am Thursday 8 July 2021. VineHop VIPs can purchase tickets before the general public, so will have the first choice of tickets.

VIPs will receive an email with a password to access the ticket platform at 12pm Thursday 8 July. VIPs will be able to view the various ticket options for 24 hours before tickets go on sale, allowing time to plan and organise their group. VIPs can then purchase tickets from 12pm Friday 9 July 2021.

At 12pm Monday 12 July 2021 remaining tickets will open to the general public.

 

What does a VineHop ticket include?

VineHop Saturday
A branded glass and lanyard, access to the participating venues on your bus route, a great line-up of entertainment and tastings at the bars.

VineHop Sunday
A branded glass and lanyard, access to The Festival Hub @ The Briars, a great line-up of entertainment and tastings at the bars.

 

Can I buy a ticket on the day?

Tickets for both Saturday and Sunday may sell out before the festival weekend, so we recommend buying early to avoid missing out. If there are tickets still available on the day then yes, you can buy through the VineHop website but not at a venue.

 

Do I need to book a bus for VineHop Saturday?

Yes, you need to travel by bus to visit participating venues on VineHop Saturday. There is no car parking permitted at any of the venues, except for The Festival Hub @ The Briars.

All North and South Shuttle tickets include the shuttle bus ticket and GA ticket. If you have booked a Private Bus, you will also need to purchase a GA ticket.

If you are only attending The Festival Hub @ The Briars, you may either book a shuttle bus to get to and from The Briars or park on-site free of charge.

 

Do I need to book a bus for VineHop Sunday?

VineHop Sunday is at one location, at The Festival Hub @ The Briars. You can book a bus transfer to get to and from The Briars, from either Seaford or Mornington. You can also park at The Briars, free of charge.

 

 

Where do I collect my glass from?

  • For Shuttle Buses, you will collect your glass at the VineHop bus stop before you board the bus. If you are starting at a venue, you will collect your glass at the venue.
  • If you are on a Private Bus, collect your glass on your bus.
  • If you are attending The Festival Hub @ The Briars (as the only venue you are visiting), you will collect your glass when you check in.

 

How long is my VineHop Saturday Ticket valid?

Saturday 13 November 2021, 10.30am to 6pm.

 

How long is my VineHop Sunday Ticket valid?

Sunday 14 November 2021, 11.30am to 5pm.

 

How many tickets can I buy in one transaction?

You can buy up to 57 GA tickets or Shuttle tickets in one purchase.

 

Can I BYO?

Put simply – no.

 

Can I drink on the bus?

No, none of our bus options permit drinking on the bus. That said there is only a short drive between venues and there will be plenty of drinks flowing once you get to the venues.

 

What should I bring?

  • Your ticket(s)
  • Card or cash to purchase food and drinks during the day
  • ID if you look 25 or younger
  • Picnic blanket or rug
  • Hat & sunscreen (or raincoat & gumboots) – this is an all-weather event
  • A great attitude!
  • Pending Covid-19 restrictions, you may need a face mask while on buses
  • If you already have a VineHop glass and lanyard, you are welcome to bring it to re-use.

 

What happens if I lose my glass?

Jump on the VineHop website and buy a ‘I lost my glass’ ticket. Show this e-ticket and your wristband to the warden (in a green VineHop t-shirt) and they will give you a new glass.

 

What happens if the weather is poor?

You may get wet! This is an outdoor event, so you may need to bring a hat and some sunscreen, as well as an umbrella and coat – who know what the weather will be in November! Unless the weather is EXTREME the festival will go ahead. Keep an eye on the VineHop Facebook page if you have any concerns.

Where are the VineHop Shuttle Bus Stops?

Seaford – Seaford North Recreation Reserve, 50 Railway Parade, Seaford (100m from Seaford Station)

Mornington – Mornington Primary School, 9 Vale Street, Mornington

Rosebud – Olympic Park Recreation Reserve, 80 Besgrove Street, Rosebud

 

My friends and I are on the North Shuttle – I’m departing from Seaford, they’re departing from Mornington*. (*Also relevant for the South Shuttle, departing Seaford and Rosebud.)

How do we make sure we go to the same first venue?

At each of the bus pickup points (Seaford and Mornington for the North Shuttle, Seaford and Rosebud for the South Shuttle), there will be five buses leaving at the same time. Each bus will be going to a different venue. For the North Shuttle, which has four venues, two buses will be going to the same venue first.
 
Buses leaving from Seaford will be labelled with a single letter, from A to K.
 
Buses leaving from Mornington and Rosebud will be labelled with a double letter, from AA to KK.
 
Buses with the same letters will be going to the same venue first. So bus A and bus AA will be going to the same first venue. Likewise for bus B and bus BB, buses C and CC, buses D and DD, etc.
 
So – to make sure you and your friends go to the same first venue:
  • Decide in advance which venue you would like to go to first.
  • When arriving at the bus pickup point, find the bus going to that venue and line up at that bus.
  • If you then want to make doubly sure you’re on the right bus – get in touch with your friends and confirm the letter of both your buses.
  • If you are deciding on the day, get in touch with your friends at the other bus pickup point and both choose a bus with the same letter.
 
You do not need to stay on this bus for the whole day. This is purely about getting to the same first venue as friends departing from a different bus pickup point. Once you are at your first venue, you can take any bus you choose from that point on.
 

 

We’re booking a Private Bus. Can we get picked up from more than one location?

Yes, you can have more than one pickup location. Bear in mind, however, that the Private Bus hire is for eight hours in total, starting from your first pickup location. If you add in more pickup locations, it will reduce the amount of time you have available to spend at different venues throughout the day.

 

 

Can I arrange my own private bus and driver?

If you are a group of 11 or less – yes, you can arrange your own private bus and driver. Your driver cannot be a patron attending the festival. Your driver must drop you off at and pick you up from each venue, they are not permitted to park at any venue (other than The Briars). Your driver must follow all directions from VineHop traffic personnel.

If you have a group of 12 or more people, you must book one of the VineHop bus options (Private Bus or Shuttle Bus).

There are strict conditions on our permit that prevent larger groups attending VineHop in their own buses. If you arrive in your own bus you will be turned away, regardless of if you have a valid GA ticket.

 

Will there be ATMs?

There will be an ATM at The Festival Hub @ The Briars and some venues will also have eftpos. We recommend that you also have cash with you if you plan on making purchases.

 

Do I need to print my ticket?

If you are on a Private Bus, you will need to have a printed copy of your ticket ready to hand to the driver when you first board. For all other ticket types, e-tickets are fine.

 

Can I bring children on Saturday?

VineHop Saturday is an 18+ event. If you would like to bring children with you, VineHop Sunday is suitable for children.

 

Can I bring children on Sunday?

Absolutely. Children are very welcome to attend VineHop Sunday, and we will have some kid-friendly entertainment for them to enjoy. Please ensure all children have a Children’s ticket (these are free-of-charge).

 

Will there be any further release of tickets?

At this stage, we don’t intend on releasing any additional tickets. However, pending Covid restrictions – we may be able to add more tickets closer to the event date.

 

Can I get a refund?

We do not offer any refunds for change of mind or general illness.

If you have tested positive to Covid-19, or are Tier One contact of someone with Covid-19, we will refund your ticket. We will retain a fee of $9 per ticket to cover administrative costs. You will be required to show evidence of either of positive test or tier one contact by email before 8am on the day of the event.

If you are unwell on the day with symptoms including cough, fever, sore throat, fatigue or shortness of breath, please stay home.

Please email us [email protected] immediately to advise you are not attending. You must notify us by email before 8am on Saturday 13 November 2021 (or 8am on Sunday 14 November 2021 if you are attending VineHop Sunday). You will be required to show evidence of a covid test conducted between 1-48hrs before the event, along with either a positive test result (which can be provide post event) or medical certificate to prove covid symptoms. With this evidence we will refund your ticket. We will retain a fee of $9 per ticket to cover administrative costs. Inability to attend due to illness of any kind, is not basis for a refund.

In the event Peninsula VineHop Festival 2021 cannot proceed due to Covid-19, we will refund all tickets. We will retain a fee of $9 per ticket to cover administrative costs.

 

What if I become sick on the day?

If you are unwell on the day with symptoms including cough, fever, sore throat, fatigue or shortness of breath, please stay home.

Please email us [email protected] immediately to advise you are not attending. You must notify us by email before 8am on Saturday 13 November 2021 (or 8am on Sunday 14 November 2021 if you are attending VineHop Sunday). You will be required to show evidence of a covid test conducted between 1-48hrs before the event, along with either a positive test result or medical certificate to prove covid symptoms (which can be provided 48hrs post event). With this evidence we will refund your ticket. We will retain a fee of $9 per ticket to cover administrative costs. Inability to attend due to illness of any kind, is not basis for a refund.

If you become unwell at the event, please see a festival warden (in a green t-shirt) who will arrange for you to be moved to the isolation space for medical assistance.

 

What COVIDSafe measures are being implemented?

COVIDSafe measures that will be implemented include (but are not limited to) the following:

  • Reduced overall ticket capacity
  • QR code check-in
  • Regular touchpoint cleaning
  • Additional bar, food and sanitary facilities to minimise queuing
  • Additional staffing, including security and event staff to help manage social distancing
  • COVIDSafe Officer onsite to ensure compliance
  • Hand sanitiser stations
  • Increased communications to patrons and staff
  • Event staff health check and training

 

Got any more questions?

You can email us directly at [email protected]

 

Subscribe

Sign up before 9am Thursday 1 July 2021 and you’ll have first access to 2021 tickets, from midday Friday 2 July 2021.