Faqs Pop-up - Vinehop Festival

FAQs for Pop-up VineHop

What does the Ticket include?

A branded glass, access to all four event precincts, eight tasting tokens and a great line-up of entertainment.

 

Can I buy a ticket on the day?

It is possible that tickets will sell out before the event, so we recommend buying early to avoid missing out. If there are tickets still available on the day then yes, you can buy through the VineHop website but not at the event.

 

Where do I collect my glass from?

Your glass will be available for collection at your starting precinct. Your starting precinct will depend on the Tour you have booked.

 

How long is the Ticket valid?

Saturday 13 March 11am–6pm.

 

How many tickets can I buy in one transaction?

You can buy up to 30 tickets in one transaction.

 

How do I access the first release of tickets?

Ticket sales will open early for VineHop VIPs at 12pm Wednesday 10 February 2021. You can become a VineHop VIP by subscribing before 9am Wednesday 10 February. VineHop VIPs can purchase tickets before the general public, allowing first choice of tickets.

VineHop VIPs will receive an email with a password to access the ticket platform by 12pm Tuesday 9 February . You will be able to view the various ticket options for 24 hours before tickets go on sale, allowing time to plan and organise your group. You can then purchase tickets from 12pm Wednesday 10 February.

At 12pm Friday 12 February any remaining tickets will open to the general public.

 

In what order will we visit the precincts?

It will depend which Tour you are on as to which precinct you will start at. The order of venues is the same across all tours, but the starting precinct differs.

For example, Tour One starts in the Moorooduc & Dromana Precinct, before moving to the Red Hill Precinct, the Brasser Avenue Precinct and finally the Peninsula Pick Precinct. 

Tour Two starts in the Red Hill Precinct before moving to the Brasser Avenue Precinct, the Peninsula Pick Precinct and finally the Moorooduc & Dromana Precicnt.

For full details on each Tour, visit the Pop-up VineHop page.

 

Can I change the Tour I am on?

If tickets are still available on the Tour you wish to transfer to, you can transfer your ticket for a fee of $5. Simply log into your Eventbrite account, choose your upcoming VineHop tickets and select ‘ticket transfer‘. You will then see the available tours that you could swap to. A $5 transfer fee applies to change to another tour.

 

My friends are on a different Tour to me – will I see them on the day?

The four different Tour groups will not cross paths during the day. If tickets are still available on the Tour you wish to transfer to, you can transfer your ticket for a fee of $5 by logging into your Eventbrite account and transferring the tickets to a new tour.

 

Can I get a refund?

We do not offer any refunds for change of mind.

If you have tested positive to Covid-19, or are a close contact of someone with Covid-19, we will refund your ticket of $75 in full. We will retain a fee of $4.91 per ticket to cover administrative costs.

If you are unwell on the day with symptoms including cough, fever, sore throat, fatigue or shortness of breath, you must stay at home.

Please email us [email protected] immediately to advise you are not attending. If you notify us before 11am on Saturday 13 March, we will refund your ticket of $75 in full. We will retain a fee of $4.91 per ticket to cover administrative costs.

In the event we have to cancel the Pop-up VineHop, we will refund your ticket of $75 in full. We will retain a fee of $4.91 per ticket to cover administrative costs.

What should I bring?

  • Your ticket(s) and your ID. We will be checking to make sure the name on your ID matches your ticket.
  • Cards to pay for food and drinks (some vendors may not accept cash)
  • A picnic rug, so you can sit comfortably. We are classified as a seated event to meet CovidSAFE requirements
  • A great attitude!

 

What Transport Options Are Available?

Melbourne on the Move will be offering transfers to and from Pop-up VineHop, from locations around Melbourne and the Mornington Peninsula, from $34.50 per person return. Book your bus transfers directly through Melbourne on the Move. Free parking is available at The Briars. Cars can be left overnight after the event. The car park will be attended during the event times, but will not be staffed overnight.

 

Can I BYO?

Put simply – no.

 

What happens if I lose my glass?

Jump on the VineHop website and buy a ‘I lost my glass ticket’, show this e-ticket and your wristband to the warden (in a GREEN VineHop t-shirt) and they will give you a new glass.

 

What happens if the weather is poor?

You may get wet! This is an outdoor event, so we recommend bringing a coat, umbrella and some sunscreen – goodness knows what weather we can expect in March!

Unless the weather is EXTREME the event will go ahead. Keep an eye on the VineHop Facebook page if you have any concerns.

 

Will there be ATMs?

There will be no ATMs on site. Bars and food trucks will have eftpos available. Please make sure you bring adequate cash and cards.

 

Do I need to print my ticket?

No, Eventbrite e-tickets are just fine.

 

Can I bring children?

Pop-up VineHop is an 18+ event. Parents and guardians can bring infants under 12 months old. Infants do not need a separate ticket.

 

Will there be any further release of tickets?

No, we release the tickets to our VineHop VIPs first, then general public a few days later. When these tickets are sold out there will be no more released.

 

Got any more questions?

You can email us directly at [email protected]

 

What if I become sick on the day?

If you are feeling unwell with symptoms including cough, fever, sore throat, fatigue or shortness of breath, you must stay at home. Please email us [email protected] immediately to advise you are not attending. If you notify us before 11am on Saturday 13 March, we will refund your ticket of $75 in full. We will retain a fee of $4.91 per ticket to cover administrative costs.

If you become unwell at the event, please see a festival warden (in a green t-shirt) who will arrange for you to be moved to the isolation space for medical assistance.

 

How many people will be attending Pop-up VineHop?

A maximum of 2,400 tickets are available for Pop-up VineHop. There are four Tours available, so a maximum of 600 tickets are available per Tour. Attendees will stay in their allocated Tour group of 600 people throughout the day.

 

Is Pop-up VineHop a Covid-safe event?

Pop-up VineHop has been approved by the Victorian Government as a COVIDSafe event. You can view the full COVIDSafe plan here

COVIDSafe measures that will be implemented include (but are not limited to) the following:

  • Reduced overall ticket capacity
  • Tour groups stay together and do not cross paths with other Tour groups
  • Digital tickets, ensuring contact details are recorded
  • Regular touchpoint cleaning
  • Additional bar, food and sanitary facilities to minimise queuing
  • Additional staffing, including security and event staff to help manage social distancing
  • COVIDSafe Officer onsite to ensure compliance
  • Hand sanitiser stations
  • Increased communications to patrons and staff
  • Event staff health check and training